WordPress website and online store for a motorcycle workshop

On the Rascal Moto (Rascal Motorcycles) site, we brought together motorcycle service requests, a motorcycle catalogue and a WooCommerce parts shop. The online store for the motorcycle workshop was part of the WordPress site built by CREATING.LV and handed over in 2023. The workshop needed a site where customers can learn about the services, book a motorcycle in for service work and look at motorcycles and products.

Requests had to reach the workshop with enough information for staff to plan work and time better. That is why the website is not just a presentation of the workshop but also a place to accept requests and orders.

CREATING.LV built the website on WordPress along with its web design, integrated WooCommerce and created a service request form, galleries, a contact form and a Google Maps map. For the shop, we built a fulfilment connection that passes each order straight to another company for fulfilment. The project combined website development and building an online store, so the motorcycle workshop’s website and shop work on one site. The site footer says “Lapu saskrūvēja SIA CREATING.LV” (Site bolted together by SIA CREATING.LV).

The services are shown in cards with images of motorcycle maintenance and repair work, and each service has a description. The cards let visitors quickly see what work the workshop does and then read the description of the service they need.

The home page has a button for booking a service on the very first screen. Customers who already know what they want do not have to search the whole site for the form.

In the request form, the customer gives:

• their contact details;
• the motorcycle’s details;
• the work they want, ticked in option fields.

Option fields make booking quicker than free text: customers do not have to think about how to describe the work they need, while the workshop receives requests in the same format, making them easier to compare.

A submitted request is saved in the WordPress admin and sent to the workshop’s email at the same time. This way a request does not get lost among emails: the WordPress website for the motorcycle workshop also serves as a list of requests that staff open in the site admin. The email lets the request be noticed straight away, while the entry in the admin remains available even if the email has been deleted.

The motorcycle’s details and the ticked work let the workshop understand the scope of a request before the motorcycle is in the workshop: routine maintenance and a bigger repair need different amounts of time. Here the motorcycle workshop’s website serves as the first step before a visit to the workshop.

When planning a similar form for another workshop, it is worth including in the option fields the same jobs that are described in the services section. Then the customer ticks in the form the service they have just read about, and the workshop can link the request straight away to a specific job in its list of services.

The WooCommerce section has two parts:

• a motorcycle rental and sales catalogue;
• a spare parts and accessories shop with product cards and a product category menu.

The catalogue lets visitors see the motorcycles available for rental or sale in one place, while in the parts shop products are organised into categories so that buyers find the product group they need without searching the whole range.

The buyer’s journey in the parts shop is short:

• they find the product group they need in the category menu;
• they look at the product in the product card and add it to the basket;
• they place the order on the same Rascal Moto site;
• the order goes straight to the company that fulfils it via the fulfilment connection.

The workshop itself does not have to forward order details or pack shipments — order fulfilment is handled by a partner, while the workshop can focus on working on motorcycles.

Fulfilment means that order fulfilment — preparing the goods and sending them to the buyer — is carried out by another company. When planning a connection like this, you need to agree with the fulfilment partner at the start which order data it receives — usually the products, their quantities and the delivery address — so that the order can be fulfilled without asking the buyer again.

The photo galleries show motorcycle projects, for example the Honda CX500 project gallery. Galleries like this show specific motorcycle projects in images, which text alone cannot do.

The contacts section has the address, contact information, a contact form and a Google Maps map with the workshop’s location. The map helps customers bringing a motorcycle to the workshop for the first time to find it, while the contact form is for questions that are not service requests.

The motorcycle workshop’s website was built with Elementor, and its design is responsive — the site adapts to desktop, tablet and phone screens, and pages load quickly. That is why a service request can also be filled in and sent from a phone. The design is based on photos of motorcycles and workshop jobs: the home page has a large motorcycle image, a brand presentation, a figures bar, service cards and a quality section with graphic bands.

The photos show what the workshop does before the visitor reads the text, while the bands divide a longer home page into easy-to-scan blocks. A separate “About us” page introduces the company in more detail.

The client edits the service descriptions and shop content in WordPress: they can change services, add or edit products and update the catalogue. Because the pages were built with Elementor — a WordPress page builder in which a page is put together from blocks — the content on the pages can also be changed in the visual editor without programming, and you can see straight away how the page will look. The workshop can publish a new service or product without a developer’s help.

Having an online store on the workshop’s site means that a customer who books a motorcycle in for maintenance does not have to look for another site for parts or accessories, and can look at the rental or sales motorcycles right there. The workshop, in turn, maintains one admin environment: services, the catalogue, products and requests are all in one WordPress system.

WordPress, Elementor, WooCommerce, a fulfilment connection for passing on orders, and Google Maps.

WooCommerce is a WordPress extension, so the shop uses the same design, menu and admin environment as the rest of the website. Services, products, requests and galleries are maintained in one system.

A WordPress website like this for a motorcycle workshop also suits car workshops and garages that need to show their services on one site, accept requests with vehicle details and offer products online. If the workshop also sells parts or equipment, WooCommerce lets a shop be added to the existing website without building a separate site, while a fulfilment connection lets order fulfilment be entrusted to a partner.

More about the shop part — online store development.

• Website development
• Online store development
• Web design

rascalmoto.lv

This portfolio entry reflects the solution as delivered at handover. The current website may have changed.