Version: 2026-10-29-v2
Who processes your data
The personal data controller is SIA “CREATING.LV”, registration No. 40203132105, legal address: “Kāpas”, Gauja, Carnikava Parish, Ādaži Municipality, LV-2163, Latvia.
For questions about personal data: info@creating.lv.
What data we use and why
When you contact us, we process the name, contact details, message content and attached files you provide in order to reply, assess the project and prepare a proposal.
To handle enquiries, we also keep the communication history, status, deadlines and necessary working notes. We use technical visit data for website security. To understand how clients find us, we may process information about the source of the enquiry, for example a search engine, social network or advertising campaign.
The legal basis for processing is steps taken before entering into a contract, performance of a contract, legal obligations or our legitimate interests in ensuring communication, managing enquiries and protecting the website. For optional analytics and storing the source in your browser, we rely on your consent.
You provide information voluntarily. Without the necessary contact details we will not be able to reply. Attaching a file is optional. Submitting the contact form is not consent to receive marketing emails.
Who has access to the data
The data is accessed by authorised persons and the necessary providers of technical, hosting, email, security and analytics services. We may also disclose data to comply with a legal obligation.
When we use international services, data may be processed outside the European Economic Area, including in the USA. Such transfers are subject to appropriate safeguards, for example a European Commission adequacy decision or standard contractual clauses. You can request information about the safeguards applied at info@creating.lv.
How long we keep data
- Enquiries — 12 months after the last status change.
- Attachments — up to 6 months, or a shorter period if we delete the enquiry.
- Spam — 30 days after being marked.
- Contract, accounting and dispute documents — for as long as necessary to fulfil obligations and legal duties.
We keep other information only for as long as necessary for the relevant purpose. Deleted data may remain in backups until the backups are replaced.
Cookies and analytics
We use the technologies necessary for the website to work and stay secure. We activate optional analytics only after you give consent, which you can withdraw in the website’s cookie settings. Declining analytics does not prevent you from using the contact forms.
Your rights
Subject to the applicable conditions, you can request access to your data, its rectification, erasure, restriction of processing or portability, and object to processing. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Write to info@creating.lv. We usually reply within one month. You have the right to lodge a complaint with the Data State Inspectorate.
We do not make automated decisions that would have legal or similarly significant effects on you.